Oriental Hotel

I have to say that it was a wonderful journey and memorable experience definitely during our entire stay in the lovely hotel. Not only the clean guest room with the perfect harbor view, delicious food in the Italian restaurant, but also considerably convenient location for the city walk, super friendly hotel stuff. That was my wife and I's 15th wedding anniversary actually, all carefully laid out in our room and crafted seating plans at dinner in the restaurant made us many unforgettable memories for the rest of my life. That is humanized hotel just like a home and all stuff can supply their guests with the personal service humanely. There was small incident which resolved by the hotel perfectly and I have to say a thousand thanks to them again. I forgot something important in the safety box of the room and I was already on the train from kobe to Shirahama when I noticed finally. I called the reception and they told me that no warry about it, they will find it out and send it to my next hotel directly by the courier, they made it and I got the complete package in my hotel in Shirahama the next morning finally！ I would like to take this opportunity to express my deepest appreciation to you guys, you are the best! I would definitely stay at the hotel again with small gift when I go to kobe next time, I prefer to call it "Go Home!"

Great location, a huge room with a super comfortable bed and pillows. High-quality amenities, ReFa hair dryer. Amazing attention to the details and guests' needs. Bathtub was a dream, really. And the staff are welcoming and very helpful. My special gratitude to Shiori Ikeda San, who organised delivery service for the clothing item I have forgotten in the room. It was sent to my next location, and she took care of everything in the best manner. Thank you

We loved everything about this hotel from the initial hello of the reception, to the appointment and comfort of our room to the dinner at the Italian restaurant. Service was impeccable. We plan to stay here every chance we get!

This is a luxurious hotel in a great location in Kobe (a short walk to the waterfront and Chinatown). The room was one of the biggest we've had on our trip and it was clean and comfortable. We had a very nice view of the hills of Kobe, but I wish we'd had the waterfront facing room to enjoy the night view and lights. If you are on the hills side, you will enjoy live soft piano music during the day coming from a bank on the street below! The breakfast was delicious, especially their famous French toast - a must if you are lucky to go early, as they do run out. The staff were helpful and polite and efficiently organized the shipping of our luggage to our next hotel. Overall, we enjoyed our stay in this hotel very much.

The Oriental Hotel was outstanding. From being greeted curbside by warm welcoming staff who were immaculately dressed to the well appointed rooms. They have thought of everything, right down to the beautiful smell in hallways. We absolutely loved this hotel and would highly recommend to stay here. We are both over 6 feet tall and had no issues with bed or bath.